Payment Policy
Payment Policy
Payment details on this page relate to orders checked out through herschelca.shop.
Currency and card methods
Prices are shown in Canadian dollars (CAD), unless checkout states otherwise. Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover are the card brands configured for this store. Checkout displays which methods are available for your purchase; availability can vary with location, device, order details, and provider requirements.
Authorization and order confirmation
The payment service checks the chosen method and may place an authorization when you submit the order. A payment authorization or receipt email means the request reached us; it does not by itself promise final acceptance or dispatch. If an error, declined payment, inventory problem, or fraud concern stops us from completing the order, we will contact you about a correction or refund.
Payment security and errors
Payment credentials are handled through the checkout and payment services presented by the store. Do not send full card numbers, security codes, or account passwords by email. If payment fails, follow the checkout instructions and contact your payment provider. If you see a duplicate pending authorization, ask your provider about its release timing.
Taxes and import charges
Applicable sales taxes and the order total are shown before you submit your order. For deliveries to Canada, the store covers applicable import duties, import taxes, customs-clearance charges, and brokerage fees. You should not be asked to pay additional import charges when the parcel is delivered.
Refunds
Approved refunds are processed to the original payment method within 10 business days after the approved return is received and inspected. Your bank or card issuer may need an additional 5–10 business days to display the credit. See our Returns & Refunds policy for the complete process.
Payment questions
Contact support@herschelca.shop or +1 (212) 376-0123 with your order number. Never include full payment credentials in your message.