About Us

herschelca.shop is an online store serving Canadian customers with ordering information and customer assistance.

Our business

We are a U.S.-registered online retailer serving customers in Canada. Canadian customers can use this store to review product information, order online, and contact our support team.

Shopping and service

We use the contact information entered at checkout to send order acknowledgements and shipment updates. We offer free standard shipping throughout Canada with no minimum purchase and publish estimated processing and transit times in our Shipping Policy. Customer service can help with purchases, shipment concerns, payment questions, and return or refund requests.

Returns and customer care

Contact us before sending a return. Approved returns are directed to our designated U.S. returns centre, and the store covers the approved cross-border return costs described in our Returns & Refunds policy. Our U.S. business mailing address is not a return location.

Contact

Email support@herschelca.shop or call +1 (212) 376-0123. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). See Contact Us for the business correspondence address and the correct way to request a return.